R E N T A L P O L I C I E S

FEES

• Delivery picture-perfect fee, 10% rental total (only), non-refundable.

• Will-call picture-perfect fee, 15% rental total (only), non-refundable.

• Rush orders, Rental orders placed 7 days or less prior to event date are subject to a 20% rush order fee or $50, whichever is greater.

•  Late fees; the full rental rate for each item not returned for each additional day with a one-day grace period.

•  $25 order change fee if a client has changed their order more than 3 times AND requests mock-up each time

• After hours surcharge (for deliveries/retrievals between 10pm and 5am) $125.

•  Exact time requested: $50 (each)

• If delivery and/or pickup attempt is made within the allotted time but we are unable to access the venue or an onsite contact, additional delivery fees equal to 50% of your delivery fee will be assessed in cases where we need to return for a 2nd delivery/pickup.

RESERVATIONS

• All reservations require a 50% non-refundable retainer, signed rental agreement, and a non-refundable “picture-perfect guarantee” fee equal to 10% of your rental order or 15% for will-call orders.

• All rentals must be finalized at least 30 days prior to the event date with payment in full.

• Anything rented less than 30 days prior to the event requires full payment.

• Orders under $100 require full payment.

• In the event the reservation is canceled prior to 30 days you will forfeit the non-refundable 50% retainer. If the cancellation is within 30 days of the event you are responsible for 100% of the rental agreement.

• A proposal does not guarantee the availability of any items on your proposal until payment is received.

• Payments shall be accepted by cash, check, Visa, MasterCard, Discover, or American Express.

CHANGES AND CANCELLATIONS

• Items may be swapped for other items of equal or greater value. An additional deposit may be required.

• If any changes occur, the invoice is revised and requires client signature for approval.

• Any canceled item(s) will result in a loss of deposit paid on those specific item(s). Deposit will NOT be applied towards the final balance due.

• If reservation is canceled within 30 days of the agreed-upon event date no refund of deposit or final payment shall be given.

• Items may be added up until a week prior to your event date. An additional deposit/payment may be required.

RENTAL PERIOD

• Our rental rates are based on 24-hour windows. We’re happy to deliver 24-hours prior to the event and pick-up 24-hours after the event at no additional cost beyond our standard delivery fees.

• Any rental requests for an extended period of time (longer than 3 days) may be eligible for an extended rental discount.

DELIVERY

We are located in Fresno, CA and deliver anywhere your heart desires. Delivery will be included in your proposal and increases based on distance, load, crew size, and any venue restrictions. Delivery fees include:

• Mileage, time, and labor involved in packing the delivery vehicle prior to your event;

  1. Driving to your venue;

  2. Delivering all rental items on your order;

  3. Setting up all large furnishings and tables (attaching legs); installing backdrops;

  4. Driving back to the LPP storage;

  5. Returning to your venue to pick up rental items at the end of your event;

  6. Driving back to the LPP storage;

  7. Time and labor to unload the delivery vehicle and place items back into our storage.

  8. Mileage is based on the mileage from our studio to your event location for both delivery and retrieval.

Delivery charges do NOT include the following unless specifically noted in the proposal:

• Set up;

  1. Setting, styling, or placing your rentals (ie., we don’t set-up your lounge unless you add styling services)

  2. Styling of small rental items such as tabletop décor;

  3. Dismantling of your event.

Styling service and/or any on-site setup/teardown must be reserved separately.

Delivery fees assume the rental items are being placed in one level area within 30 feet from the delivery vehicle.  Failure to notify us of delivery conditions may result in additional delivery fees including:

• Delivery or pick-up of orders that are further than 30 feet from the delivery vehicle;

• Delivery involves carrying items up or downstairs;

• Delivery or pickups made outside our regular business hours of 8:00 AM to 8:00 PM.

Other important delivery policies:

• We require a 2-hour window of time to deliver items and a 2-hour window of time to arrive for pickups.

• No guests seated in chairs, sofas, or benches;

• Any deliveries and/or pickups requiring a smaller window of time including an exact arrival time are subject to a $50 fee.

• Tables fully wiped down and clear of all flowers, décor, linens, glassware, china, and flatware.

• Smaller rental items MUST be packed in their original packing and gathered in one location.

• If event space is not ready for delivery or your event runs over time and rental items are not ready for pickup at the agreed-upon time, your credit card will be charged $75 for every 15 minutes of waiting time.

• Your venue is unattended and no one is available to sign for delivery;

• If a delivery and/or pickup attempt is made within the allotted time but we are unable to access your venue or an onsite contact, additional delivery fees equal to 50% of your delivery fee will be assessed in cases where we need to return for a 2nd delivery/pickup. This includes:

  • Venue doors are locked/not accessible;

  • Rental items are not found/not in one central location.

  • Additionally, rental items will NOT be delivered to an outdoor location to be left in the rain. A backup rain plan such as a tent or other covered/indoor area must be established in advance. LPP reserves the right to cancel the delivery without prior notice should an adequate location not be available.

If any of the above procedures are not followed, your credit card on file will be charged accordingly.

WILL CALL ORDERS

We will no longer offer will call orders on our large rental items as of January 1, 2021. Our collection is mostly made up of large delicate pieces and in order to prolong their life, we have decided to only allow our crew to handle transportation. Rugs, pillows, poufs, stools, props, and extras are still available for will-call.

Damages

• All orders are subject to the “Picture Perfect Guarantee” waiver which is equal to 10% of the rental fee. This covers minor damage issues. This is not coverage for damage due to neglect or misuse (example: Rental Items left out in the rain uncovered and unprotected) nor does it waive liability for loss caused by abuse, vandalism, theft, unexplained disappearance, or shortages. All broken or damaged items must be saved and returned to Company for the waiver to apply.

• The Client assumes all responsibility for any damages that occur to rental items at their event above and beyond what is covered by the “Picture Perfect Guarantee” and agrees to pay the replacement cost which can be up to 5 times the rental rate in order to replace the damaged item.

• Damages include, but are not limited to: melted candle wax, cigarette or cigar smell, spills, water damage, chips, cracks, stains, and tears.

• Let’s Party Prettier will send an invoice for any damage, cleaning, or repair fees within five business days of the event.

• Client has the option to submit the balance of the invoice via the accepted method of choice. The credit card on file will be billed if no alternate method of payment is chosen.

• Damaged or missing items must be reported to Let’s Party Prettier prior to the event or the items are considered received and in good condition.

Use of Rentals Outdoors

• Let’s Party Prettier rentals may be used outdoors in uncovered, open spaces as long as there is no chance of inclement weather.

• Rentals may NOT be left outdoors overnight no matter what the forecast calls for.

• We do require all clients to have a backup rain plan in place to ensure a smooth event and to protect our vintage and one of a kind rentals.

• Backup rain plans may include: a tent with walls (and/or flooring depending on the items rented) or an indoor space.

• Rental items will NOT be delivered to an outdoor location to be left in the rain.

Styled Shoots

We love to participate in styled shoots, but due to the number of requests and the wear and tear on our items we have implemented some policies surrounding styled shoots.

• A 50% restocking fee (50% of rental rate) will be charged on all orders. This allows us to pay our employees for pulling, prepping, cleaning, and restocking items. As well as covers the wear and tear on the items being used.

  1. An electronically signed Styled Shoot agreement is required.

  2. All items must be picked up and returned to us with proper transportation (ie: a fully enclosed vehicle if transporting any furniture).

  3. We are to have access to both web and high-resolution images no greater than 2 months (60 days) after the shoot takes place, regardless of whether or not it’s been published. So we receive images in a timely manner.

  4. 3 detailed shots both without and/or with a model are requested for each Wander item used.

  5. Proper credit is required for any photo used showcasing our pieces via social media/blog post. This may be in the form of a link back to our website or tag via social media (ie: Facebook/Instagram)

  6. To fulfill your styled shoot request, simply click on “COLLABS” and fill out the form.